Our Guiding Principles

In 1995, NML and NEIL's employees drafted, and the Board adopted, a set of Principles and Practices that were used to implement the Company's Mission Statement.  The Principles and Practices were built on the principle of mutuality, and set forth the responsibilities of NEIL, the Board of Directors, the Company's employees, and business associates, toward the Members and each other.

After 8 years, a review of the Principles and Practices was in order, with members of the Company’s staff asked to undertake this task. The first task was to determine whether the Principles had "withstood the test of time". The conclusion reached was that the core messages of the Principles remained applicable to the Company, but that revisions were recommended to how they were presented.

After rigorous internal discussions, the final Guiding Principles of Mutuality, Integrity, Strength, Excellence, and Teamwork, and clear and concise definitions for each, were chosen. The new Guiding Principles were formally adopted by NEIL's Board of Directors in March 2003. Thereafter, all NEIL's employees participated in a process to develop characteristics and examples for each of the Principles to assist in assimilating the spirit of the Principles into the performance of their jobs.

The current Guiding Principles continue to promote mutuality, and help guide the Company in fulfilling its Mission and best serving its Members. They reflect the core values of the organization, and the standards of performance and conduct expected of the Company and its employees.  The Guiding Principles continue to drive the Company today.

Our Guiding Principles


Consistent with the principles of a mutual insurance company, our employees and Board of Directors strive to meet our Members' evolving needs and represent the interests of all Members by treating them fairly and equitably in matters of the Company, including financial dealings and Member representation.


The Company, its employees, and members of the Board of Directors will treat each other, and all others with whom we interact, with respect, honesty and fairness. We will maintain the highest ethical and professional standards in all areas of our business and respect the confidential and proprietary information of our Members.


We will maintain our financial strength through sound strategic planning, prudent investments, a disciplined financial decision process and demonstrated financial accountability. We will maintain our personnel strength by creating an environment that encourages employee initiative and diversity among individuals, and enables each employee to perform successfully and grow professionally.


Excellence requires personal commitment on the part of each individual involved with NEIL and we pursue this through a proactive approach to all aspects of our business. Each employee commits to achieve excellence and to respect the Company and each other in all matters.


We will foster teamwork with our Members and business partners by effective communications and by seeking their participation on matters affecting the Company. We are also committed to being responsible and active members of our community, and will team with others to build a strong community that produces a positive environment beneficial to businesses and individuals.